Support
Help with Sworn.
Write to max@sitesbymax.co.uk about anything. Max makes Sworn and reads every message, and replies within a few days.
Last updated 26 September 2026
Most asked
Restore your subscription
Sign in with the same Apple Account you bought with, open Sworn and tap Restore on the paywall, or go to Settings → Membership → Restore. There is no Sworn account to sign in to; Apple knows what you have bought.
Cancel, change plan or get a refund
Apple manages every Sworn subscription. Open the Settings app, tap your name, then Subscriptions → Sworn, or go to apps.apple.com/account/subscriptions.
- Cancel at least 24 hours before the renewal date. You keep Sworn until the end of the period you paid for.
- Change plan in the same place. Moving from weekly to yearly starts straight away and Apple credits what is left of the week; moving from yearly to weekly starts when the year ends.
- Refunds are decided by Apple, not by us. Ask at reportaproblem.apple.com.
If your subscription lapses, your record stays readable. Sworn asks you to renew before you can light the candle or seal a new pact.
Your record and a new phone
Your pact, your sittings and your record live only on your phone; nothing you write is sent to us. To take them to a new phone, move everything across with Quick Start, or restore the new phone from an iCloud or computer backup of the old one. Restoring your subscription alone brings back what you paid for, not the record.
To remove everything Sworn holds, use Settings → Erase everything, or delete the app.
Reminders
If Sworn stops calling you at your hour, open the Settings app, then Notifications → Sworn, and turn on Allow Notifications. Your hour is set in Sworn under Settings → Your hour.
The lock screen widget
Touch and hold the lock screen, tap Customise, choose the lock screen, tap the space under the time and choose Sworn. It shows the days left and today, and the session while a candle burns. It reads “Seal a pact” until you have one; if it looks out of date after an update, open Sworn once.
Writing to us
Email max@sitesbymax.co.uk. It helps to say which iPhone you have and what you tapped. If your question is about your data, include the install ID from Settings → Privacy in Sworn; we cannot find your data without it. Never send your Apple Account password; we will never ask for it.